About us

• Our minimum age is 18, there is no maximum age limit although the mandatory retirement age is 65
• Between 5'2" and 6'.2" in height with weight in proportion*
• Qualifications: minimum 4 GCSE's at grades A - C or the equivalent (NVQ level 2/grade 1 CSE only). Certificates must be presented at interview or before employment
• Applicants must hold a 10 year British or European passport before employment OR have the indefinite right to live and work in the UK in your own right, with the freedom to travel throughout the EU, as well as any relevant visas
• A minimum of 12 month's experience in a customer-facing role
• A high standard of physical fitness and a visual acuity of 6/9 in each eye, aided or unaided
• Able to swim a minimum of 25 meters unaided 
• A good standard of fluency in the English language, spoken and written
• Immaculate appearance

First we'll assess your application. Then you'll be invited to attend a recruitment event, which normally takes place at our training centre in West Drayton, close to London Heathrow Airport. Occasionally we may hold events in the Midlands, Scotland and Ireland.

The morning session, which begins at 9.15am, consists of group activities and lasts approximately 3 hours. If you're successful, you'll be asked to remain for the afternoon, to attend an interview to discuss your skills and experience further.

Foreign nationals will undergo an English assessment to ascertain that they have the required level of competency to successfully complete the initial training course, which involves unfamiliar and technical terms.

The assessment and interviews are conducted by a mixture of fully trained recruitment specialists and managers from the cabin services division.

We look for people whose strengths and qualities match ours, who are approachable and have personal skills such as team-working ability, initiative, adaptability and are able to demonstrate excellent communication skills. We also look for people who can deliver excellent customer service whilst representing our core values of being professional, individual, modern and spirited and remain calm under pressure. Leadership skills will be important for future promotion.

We currently have Cabin Crew based at the following airports: London Heathrow, Manchester, Leeds Bradford, Glasgow, Edinburgh, Durham Tees Valley, Dublin and Belfast.

We recruit more often for London Heathrow and popular bases such as Manchester generally have long waiting lists.

You'll remain at your original base for 12 months before you can transfer to another.

At the present time all new entrants will operate on our mainline fleet. Vacancies for the longhaul fleet are advertised internally when available.

The length of your days will vary, depending on how many sectors you are rostered to complete. A sector is a one way flight. The number of sectors may vary and is dependent on the length of the flight. You may have to start as early as 5.00am (which could mean getting up as early as 3.00am). You may finish as late as 11.30pm. Some night stopping away from your base may be rostered.  Charter flights may require reporting for duty/finishing at any time of the day or night. In addition, your working day may be affected by delays or changes to your flights.

Cabin Crew are given a roster four to eight weeks in advance. Duty days will vary between early starts and late finishes, the number of sectors worked and may include standby duties at home or at the airport. The hours of work are governed by Civil Aviation Authority regulations. Time off will vary and you should expect to work weekends, Christmas and bank holidays as the airline operates 365 days of the year. Published rosters may change due to operational requirements.

You will join as Cabin Crew, and you can be promoted to more senior positions such as Flight Supervisor, Cabin Service Manager or Cabin Service Performance Manager.  Promotion is based on merit and subject to vacancies.  Some posts require a minimum period of service, although previous flying experience may be taken into consideration. Outside of operational Cabin Crew, there are other opportunities within cabin services or other departments and all vacancies are advertised internally.

• First class training and career progression
• A competitive cabin crew starting salary which is presently £11,508.00 per annum
• London Heathrow weighting is paid at a rate of £2,838.00 per annum
• Earn hourly flight allowances and commission from saleable bars
• Salary review each year and pay scales dependent on rank, performance and length of service
• 21 days paid holiday plus 8 days in lieu of bank holidays
• After a qualifying period you will be entitled to concessionary travel
• Company pension scheme